Are you in for a big challenge?

Are you in for a big challenge, like contributing to the success of starting up a new global company? Epiroc is the company Atlas Copco plans to dividend out in 2018, subject to shareholders' and stock exchange approvals. Epiroc will be a leading global productivity partner the mining, infrastructure and natural resources industries. Epiroc stands for innovation, commitment and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of the needs. We clearly aim to be our customers’ first choice

Epiroc has today a scattered environment of ERP applications (SAP, BPCS, Scala, M3). We have selected M3 as the future ERP system and we are now starting our journey to upgrade our current installation to the latest version and roll this out to all our companies within Epiroc. We have currently 2500 users in 8 countries, which will in the coming years, grow to 9000 users in 70 countries.

We are currently seeking for a new team member to our 1st line support in EMEA. The M3 support team is located in three regions NASA (Garland, US), EMEA (Örebro, Sweden) and APAC (Nanjing, China).

Job description

The key areas that you will work with as a team member in M3 service desk are;

  • Incident handling – Receive and solve incidents related to the ERP system.
  • Incident process – improve and develop the service / incident process to drive quality and efficiency.
  • Collaboration – actively collaborate with the M3 community, support partners, 2nd and 3de line support.
  • Problem Management - perform regular reviews to analyze incidents with the purpose to find solution to root-cause.
  • Monitoring – working with the monitoring tool (OP5) to prevent incidents and increase efficiency.
  • The Business System Team within Epiroc is a global organization so you will be responsible to support teams and users all over the globe.

Experience requirements

  • ERP knowledge
  • M3 knowledge is a merit
  • Business Process Understanding


The job requires a lot of collaboration both internally and externally so good interpersonal and communication skills are a prerequisite to be successful in the role.

A proactive personality is desired, with a capacity to deliver in line with expectations and objectives as the work is conducted with full responsibility and flexibility within given frames.

We also expect you to be well structured, service minded and adaptable to change.

Country and city description

Örebro, Sweden

Company presentation

Atlas Copco's Board of Directors announced in January 2017 that it will initiate work in order to propose to the Annual General Meeting in 2018, to decide on a split of Atlas Copco into two parts. Atlas Copco will focus on industry and Epiroc will focus on mining, infrastructure and natural resources industries.

The current Mining and Rock Excavation business area – core of the future Epiroc - provides equipment for drilling and rock excavation, a complete range of related consumables and service through a global network. The business area innovates for sustainable productivity in surface and underground mining, infrastructure, civil works, well drilling and geotechnical applications. Principal product development and manufacturing units are located in Sweden, the United States, Canada, China and India.

Ort Örebro
Län Örebro län
Land Sverige
  • Lena Ahlin, 070-374 34 94
Sista ansökningsdag 2018-01-24

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